Frequently Asked Questions
Everything you need to know about bringing JINEN quality into your home.
What is the standard shipping timeframe for JINEN orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, JINEN ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that certain handcrafted or custom-made furniture pieces may be subject to a restocking fee.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
At JINEN, we prioritize ethical craftsmanship. We partner with artisans and manufacturers who utilize sustainable materials and fair labor practices to ensure high-quality, conscious home goods.